Now I'm normally full of praise for my catalogue, and I guess the experience I'm about to describe is one of those things/something they can't do anything about, but I'm seriously frustrated. I have mentioned in a previous thread that I wanted to buy a large xmas present that wouldn't be assembled until Christmas day or after, so I had to make sure that I waited until they could guarantee my getting a full refund/exchange should it turn out to have something wrong with it. That I did, it's an enormous heavy box and thankful I've fjound somewhere to store it without it being in the way - Hopefully it's ok. Browsing the website just a day after receiving it, (3 days after placing the order) and I notice that they've taken £30 off the price, not only that, the full price stated is £10 less than I paid for it. Ok, I didn't expect them to do anything for me, but as they say, if you don't ask, you don't get. I messaged them and asked whether there was anything they'd be prepared to do for me, and added "Please don't ask me to return the item and re-order as this isn't practical as it's a large heavy item" I also queried the full price. The reply was prompt but it simply said you need to request a return and re-order the item as we don't do price matches. I had to remind them that I'd also questioned the full price, so they asked me to send a screenshot of my order to show how much I'd been charged. Again I received a prompt response, saying thank you, we will look into this for you. I've just had another message saying that if I'm not happy with the price I've paid, then I should return the item and if I want the lower price I need to re-order!
My reply was this, I was hoping that as a goodwill gesture you might return the difference to my account, but you have stated that this isn't something that you do, and I expected this, however I have no intention of returning this item unless it turns out to be faulty and how a return in these circumstances would be a waste of time and resources as the outcome would be the same. Please continue to investigate my other query, many thanks. So, I might get a tenner back, better than nothing I guess. Had it been a smaller item that I could've re wrapped and popped back to the post office, then I'd have done so - Frustrating nonetheless. That's the thing, a bit like that Kim top I liked, you see it, snap it up quick just in case it sells out, then find it's half the price a few days later - I guess you have to take your chances. Hope they're kind enough at least to give me a tenner back - I'm not holding my breath. I shall also be keeping hold of the email of the original order just in case I do need to return it and they try and give me a refund for the sale price!
My reply was this, I was hoping that as a goodwill gesture you might return the difference to my account, but you have stated that this isn't something that you do, and I expected this, however I have no intention of returning this item unless it turns out to be faulty and how a return in these circumstances would be a waste of time and resources as the outcome would be the same. Please continue to investigate my other query, many thanks. So, I might get a tenner back, better than nothing I guess. Had it been a smaller item that I could've re wrapped and popped back to the post office, then I'd have done so - Frustrating nonetheless. That's the thing, a bit like that Kim top I liked, you see it, snap it up quick just in case it sells out, then find it's half the price a few days later - I guess you have to take your chances. Hope they're kind enough at least to give me a tenner back - I'm not holding my breath. I shall also be keeping hold of the email of the original order just in case I do need to return it and they try and give me a refund for the sale price!
