I also could not believe the woman saying she had trouble with the cleansing balm annoying her dermatitis, I wouldn't want to put it on my face in that case.
I know the balm can break me out in spots, so had to wash my face with the Sensitive Wash after using it. I first noticed when I used a face mask suddenly got some tiny spots, mentioned this at the Elemis counter. I was then told,' oh the balm is very moisturising and you should not use it before a cleansing mask'? The Emma Hardie I think is more moisturising that the Elemis one and it never breaks me out.