Obviously this forum has always erred on the anti ******** side but over the past few years there has hardly been a positive post other than the odd beauty TSV , certainly none on any other product/presentation/general Qness.
True - but why is that?
I don't think we have become more and more disenchanted unaided by QVC's antics.
QVC seem to focus on their social media groupies to the detriment of their communication with customers not in that arena... this is particularly true of some of the presenters who do not need naming for the umpteenth time.
QVC continue to charge per item p&p which is shockingly inflated... by the time you factor that in, the truth in many cases is that they are more expensive than other outlets. They just seem to use the postage to manipulate the "headline price" so they can tell you they're cheaper... very disingenuous.
Not only is the postage expensive, but the delivery times that go with it are completely off market pace. So many of their competitors (yes, those not on selly telly are your competitors, QVC) charge less p&p, or even no p&p, cheaper prices, and faster delivery.
QVC's product range seems to have stagnated, rather than evolved. Where once you could tune into QVC and discover innovative (to me, anyway) products you didn't know you needed.
QVC's selling style has evolved in the direction of horribly hard sell. Where once you could sit and
enjoy a QVC hour, nowadays it's more likely to be an endurance feat... and often with the mute button engaged.
QVC's guest roster has shrunk, and we now have far too many renta-gobs in place of knowledgeable, likeable guests.
QVC's price-points for TSVs has been climbing steadily, and I know there is inflation to take into account, but it does mean that customers (many of us, at least) have to stop and think much harder before taking the plunge.
QVC's presenters, in general, have become ruder and ruder, increasingly focused on ipads and their social media buddies, rather than guests... they no longer provide the relevant information at the start of the presentation which helps you make a decision. There are honourable exceptions, of course.
QVC's camerawork has declined. Far too often presenter and guest will be talking about something they are looking at, but the camera stubbornly refuses to show.
QVC's on-screen graphics have continued to frustrate since they "improved" them. Previously
all the information about options was on screen at the same time as the price. Now you have to wait forever for the information to be shown... and don't rely on the presenter talking about something so central to your purchase decision... they will be reading out nausea-inducing tweets from people complimenting them on their looks (cue preening in the monitor) or showing their humungous collections of whatever brand is being flogged.
QVC's website should be in a museum. It is barely, just barely, fit for purpose.
I am genuinely saddened that I have such a long list of unsatisfactory points - and I've just scraped the surface... I could mention slow refunds; The Letter and the arcane and secretive rules that govern it being sent;... inaccurate product information being provided live on TV and also on the website; "made for QVC" items to make it impossible to comparison shop; QVC's poor grasp of the meaning of the word "exclusive"; the turning of a deaf ear to all but the groupies who praise them to the heavens... but I've said enough.
I am still a customer, and I do like some of what they sell, and find some are excellent value, even after factoring in the postage... not only beauty products... and I can't seem to find enough willpower when it comes to Yankee Candles (though not the TSV). I don't want to turn the clock back, exactly, but I do want to see them turning away from some of the obnoxious practices.
Stopping now.
