I don't think we have become more and more disenchanted unaided by QVC's antics.
QVC seem to focus on their social media groupies to the detriment of their communication with customers not in that arena... this is particularly true of some of the presenters who do not need naming for the umpteenth time....
....
QVC's website should be in a museum. It is barely, just barely, fit for purpose.
I am genuinely saddened that I have such a long list of unsatisfactory points - and I've just scraped the surface... I could mention slow refunds; The Letter and the arcane and secretive rules that govern it being sent;... inaccurate product information being provided live on TV and also on the website; "made for QVC" items to make it impossible to comparison shop; QVC's poor grasp of the meaning of the word "exclusive"; the turning of a deaf ear to all but the groupies who praise them to the heavens... but I've said enough.
I am still a customer, and I do like some of what they sell, and find some are excellent value, even after factoring in the postage... not only beauty products... and I can't seem to find enough willpower when it comes to Yankee Candles (though not the TSV). I don't want to turn the clock back, exactly, but I do want to see them turning away from some of the obnoxious practices.
Stopping now.