I have been with QVC for over 15 years and spent a lot of money over the years as a loyal customer. Back in January I bought my husband a Fitbit as a present costing over £60.00.
In April whilst on holiday my husband was showing, and because you need to remove the battery, which is just held in place loosely by a rubber opening, to dry it he noticed it was missing and had fallen down the drain. Fitbit offered a 30% reduction to replace it. I decided, upon advice from a friend , to go back to where I purchased the item and explain what had happen. It clearly was not fit for purpose and QVC had stopped selling them. I am writing this post as I am disgusted with QVC's attitude. Totally not interested. It was just one small item out of thousands that I have spent and for the purpose of principle, it was a present for my husband, I have decided to no longer shop with QVC again. QVC that's how you loose good customers, shame on you
Here it is. So bought in Jan, broke in April and Fitbit offer money off for new one, yet not she wants a new one from QVC. Bet the second word is Off from QVC!:mysmilie_15: