Oh dear, someone has received The Letter
I just popped over for a look at that - it's really well put and I don't see how QVC can argue back. Some of the replies also make a good point.
Oh, and Rebeccax has just replied:
"Hi Louise, we know that you have raised some questions/concerns regarding our returns process so we just wanted to pop on and clarify this for you. We always want to
work with customers to reduce their return rates so that you can keep shopping with us. We start with a phone call to talk through why items have been returned over the last 12 months and follow this up with a letter. Because our Customer Care Reps are always there to offer advice on a product, we send another letter after 60 days if a lot of items are still being returned. We continue contacting you by letter every 60 days if you are still returning a lot of items, in fact
it takes a total of 240 days before we close a customer's account. So please be assured it's not an instant decision, and not one we take lightly, it does take a very long time before we reluctantly close an account. If your mum has any further questions or concerns please ask her to email in some account details to
[email protected] and we are happy to help. Rebecca x"
Absolutely appalling, condescending way to treat customers. As if it's a privilege that we are allowed to shop with QVC at
their discretion! So it takes 240 days before they will close a customer's account. The poster should reply that it took her 240 seconds to decide never to shop with them again!
As another Facebooker replied to the original poster, even if you bought 50 items in M&S and returned all 50, M&S would not ban you from the store.