This is a big one.
A woman bought 9ct gold earrings from QVC and her ear has developed an infection(bleeding and sore), she included photos. So phoned QVC and CS told her that earrings are cleaned and sent out again, so looks like this pair have not been cleaned at all! She has been treating with antiseptic from the chemist but now had to make an appointment with the doctor as it is no better. She is still waiting for QVC to get back to her. Now if I were her I would want compensation for sure and not a bloody £10 voucher either.
Others are saying they would not trust QVC to clean jewellery before sending out again going by the state of the clothes sent out to customers.