Refusing Delivery

[Mam]

Could someone advise me please?

I've ordered a Kunzite pendant for a Christmas present but my dear daughter now tells me that she would prefer another stone!! Am I within my rights to refuse delivery and thereby save on return postage?

Thanks everyone.

 

[PandaBear]

Hi Mam if you order hasn't been dispatched yet then you can cancel the order by ringing there customer services telephone number and not be charged at all, sorry I don't know about refusing delivery as never done this before but please be aware the rocksandco are taking a very long time a present process any refunds/returns - hope this helps a little:1:

 

[Mam]

Thanks so much Pandabear. Rang Customer Services and was able to cancel the order.