It's not RCM's fault, the solution that they are trying to achieve is both timely and ABOVE what we have all asked for but has to be approved by QVC, who are the only ones who can implement it as they (QVC) hold the data. RCM are being completely professional about this, wanting to do the right thing but need to be careful not to upset their No1 UK customer. I think the best thing we can do is keep the pressure on QVC to also do the right thing.
Sazza - by any chance, does Graham have the email addy of the Head of Customer Services at QVC? Some direct emails to that person may well help?
I will ask Graham and see!
The CEO's e-mail address is [email protected]