- Joined
- Mar 18, 2010
- Messages
- 7,843
Thank you for replying HammyAs far as the customer is considered (and the law), Simon Iles is only a shop extra supplier & guest demonstrator, he may be supplying Shop Extra (Hochanda Global) with freebies to give away, but you're not buying from Simon (or his company), the offer and sale is being made to the customer by Shop Extra (Hochanda Global) as an incentive to buy.
It's up to Shop Extra (Hochanda Global) to sort out.
The only reason a customer would need to contact Simon directly, is later down the line when a products goes faulty and is under guarantee, then they would contact his company to sort the fault under guarantee.