Even just one zero is farcical, that would be near or over a thousand for those watches last night, how she can have the nerve to utter such nonsense is beyond me. And to say they are comparable with top Swiss brands, just no words can described how absurd/outrageous that statement is, if she really think then that she needs locking up in a looney bin.
Think it's a combination, poor workmanship, lazyness, poor (or total lack of) quality control, lack of pride in your work and a total disregard for your customers.
I got a watch from kickstarter, after a successful campaign (Over 900 sold) and everybody paid their money, there was a real lack of news, delays, then changes to the watches specs, like a different movement, different hands etc, which those running the campaign didn't seem to accept was a big change and a lot of folks wanted their money back, but unfortunately there is little or next to no support for buyers on Kickstarter. But anyway eventually the first watches were being sent out, and immediately folks started complaining the GMT hand was misaligned, the trouble folks had trying to get this sorted was unbelievable and the contempt the brand owner had for everyone who complained was terrible, but worse still was that the misalignment problem kept happening with each new batch that was been sent out. Now obviously after the first batch went you would expect them to check each watch after that to make sure no more misalinements, but despite claims they were improving the quality control, they were still sending out watches with problems. Luckily my watch arrived ok, but I will not buy a watch from that company or kickstarter again.
Mistakes can happen, even for the big luxury brands, but there is no excuse when it continues after it is noticed, then you know you should look elsewhere.