Sorry for posting this here, as it is not a QVC matter, but I have had lots of QVC parcels delivered by Hermes and never had a problem.
I ordered some items from Zara, very efficient service, Hermes courier service used, was able to track my order. Order was received by courier yesterday morning, then delivered and signed for by customer at 10.55 am yesterday. The problem was, it was not delivered to my house and not signed for by me or anyone else at my house. I contacted Zara and just received an e-mail from them saying the parcel was delivered and attaching a copy of the signature. Of course it is not my signature. Somebody has signed using the initial of my first name and my surname in a squiggle to sort of look like someone with my name would have signed for it.
I e-mailed Zara back, really extremely angry by this point as someone else has £50 worth of clothes paid for by me and I have nothing, explaining that the parcel did not come to my house and could they please either resend me the items or refund me.
Has anyone else ever experienced this sort of thing with Hermes?
I ordered some items from Zara, very efficient service, Hermes courier service used, was able to track my order. Order was received by courier yesterday morning, then delivered and signed for by customer at 10.55 am yesterday. The problem was, it was not delivered to my house and not signed for by me or anyone else at my house. I contacted Zara and just received an e-mail from them saying the parcel was delivered and attaching a copy of the signature. Of course it is not my signature. Somebody has signed using the initial of my first name and my surname in a squiggle to sort of look like someone with my name would have signed for it.
I e-mailed Zara back, really extremely angry by this point as someone else has £50 worth of clothes paid for by me and I have nothing, explaining that the parcel did not come to my house and could they please either resend me the items or refund me.
Has anyone else ever experienced this sort of thing with Hermes?