I have always thought and said QVC make money from the postage costs.
They certainly do & they really sting you with the p&p on the smaller items especially!
I bought an item the other day which (packed!) weighed less than a 100gm, QVC p&p was £2.95, actual cost to post 95p!
But do you think that their excessive postage rates are because they are allowing people to try everything on a 30 day money back guarantee. I suppose if you think about the amount of cosmetics people try and then send back (when they then can't seel them again) and other items they then have to sell at a discounted price, they have to add the charge in there somewhere?
Aren't the incurred costs on their returns simply passed onto the original supplier/manufacturer though, thus not really costing QVC much at all, if anything? I always thought that was how it worked?
I think AY has said that several times:33:
Aren't the incurred costs on their returns simply passed onto the original supplier/manufacturer though, thus not really costing QVC much at all, if anything? I always thought that was how it worked?
I think it also makes you put more thought into whether to buy or not. If p & p was a lot lower people would send more thing back as there's less to lose. If p & p is £4 or £5 I do take into consideration that I will lose that if I send something back just because I don't like it or have changed my mind.But do you think that their excessive postage rates are because they are allowing people to try everything on a 30 day money back guarantee. I suppose if you think about the amount of cosmetics people try and then send back (when they then can't seel them again) and other items they then have to sell at a discounted price, they have to add the charge in there somewhere?