T
tequila
Guest Shopper
I received a phone call from a Mr Sharkey this morning saying that the CEO had instructed him to talk with me on sorting out the problem i have with the lost stone in my mercury Topaz ring (see earlier threads) he told me that their CS supervisor jan was wrong to tell me that this was not their problem because the 14days returns policy had past and he would be reviewing the telephone conversation that was on tape.He offered me a replacement off which i would have been quite happy with initially but after the treatment his CS had given me i have declined that offer,it has been agreed for a full refund, i was also offered £10 to be put on my account for the inconvieniance i have had ,this i have also declined as i have said to him IF i was to buy again i now know i cannot rely on his CS to help me so i will not be buying from them again.I am sure that i am not the first person to have had this treatment from their CS but perhaps i am the first to have a corporate lawyer for a brother and a was pending county court summons, why do us as customers have to go to these lengths just to get our consumer rights,they take our money quick enough,they tell us what a wonderful bargain they are giving us,so they should stand by words and give us their caring customer service DOH!:doh: