P+p charges have certainly put me off ordering from QVC, I can't get my head round how they can be justified. I think it was Charlie Brooks (yesterday?) who mentioned that under the 30-day money back guarantee, if you don't like an item return it and you will get a full refund, no mention of minus the p+p. Grrr!
However (and I know this has been mentioned before) there is the 7 day cooling off period rule (Distance Selling Regulations) where an item can be returned if it is unused and the initial p+p has to be refunded. From previous threads referring to this - there is a comprehensive one, thread no. 22718, last post 15/8/10, sorry don't know how to post the link - QVC probably have to be reminded of this but they will do it. There is a section in their Terms and Conditions (9.4) all about it, again, I'm having problems pasting this onto here. Also they exclude certain items. Return p+p still has to be paid though, unless the product is faulty or damaged.