cazzie
Registered Shopper
- Joined
- Jul 21, 2008
- Messages
- 367
I spoke to CS yesterday as I had ordered the same and they told me they are expecting them in the next couple of weeks.
Order not arrived
- Thread starter Nessarose
- Start date
Help Support ShoppingTelly:
I spoke to CS yesterday as I had ordered the same and they told me they are expecting them in the next couple of weeks.
Toril
Registered Shopper
- Joined
- Oct 1, 2008
- Messages
- 5,936
I've only had a problem with two orders, which isn't bad considering the amount I have ordered. :8:
When an order didn't turn up after 2 weeks, I rang CS and they said they'd send out a disclaimer letter, which they did. While I was on the phone they asked if I'd like a replacement sent out. The replacement item arrived quickly and they said that if the missing item turned up then I could keep that because the claim would already have been made. The one that had gone astray didn't turn up though.
The second item was a Philosophy duo ...... a shower gel and a lip gel. It arrived without the lip gel. When I rang they said they couldn't get another one as it was a one off offer and so they refunded the P & P as way of an apology and the money went back into my account within a few days.
When an order didn't turn up after 2 weeks, I rang CS and they said they'd send out a disclaimer letter, which they did. While I was on the phone they asked if I'd like a replacement sent out. The replacement item arrived quickly and they said that if the missing item turned up then I could keep that because the claim would already have been made. The one that had gone astray didn't turn up though.
The second item was a Philosophy duo ...... a shower gel and a lip gel. It arrived without the lip gel. When I rang they said they couldn't get another one as it was a one off offer and so they refunded the P & P as way of an apology and the money went back into my account within a few days.
