I think that people may have mis-understood me. I'm not criticising, just wondering where all the fans are! Although I'm new to the forum, I have been ordering from QVC for several years now. I think I must have been quite lucky, as I've only had to return 2 items, & they were very helpful. Although I must admit that I mostly order beauty products - and these are mostly TSV's, so not sure that a lot can go wrong. I did have a few problems with plants/plugs that I ordered. But, from what I've read, this seems to be a problem wherever you order them from. It seems to be a bit hit & miss as to whether they survive the journey or not. Decided to buy them from the garden centres and nurseries this year, as it's a bit safer. I'll watch this forum with great interest, and look out for useful tips.