Nicky-j
Registered Shopper
Well I'm sorry to dissapoint all of you but I had a manager call me back this afternoon full of apologies for the way I had been treated & telling me that I was perfectly correct in what I had said. BTW did you all know that calls are now being recorded? About 1 in 5 & luckily mine was recorded so he heard what had happened.
I also got the P&P back on both items.
Having checked all this out with Trading Standards months ago I was aware of what I was doing.
I would imagine most people were pleased for you that you got that money back, not 'disappointed' that you were 'perfectly correct'. I don't think that anyone was trying to have a battle about it LOL!
I am sure that the line manager was very, very apologetic if he heard a recording of a member of his staff being less than understanding, as he should be. I have to admit I am intrigued, however, that a mention of 'aiming' for a certain date could in anyway mean that they guarantee it and bind them in a contract and I wonder whether the fact that you were clearly prepared to argue your corner until they gave way might have had some bearing on it? If a company is legally bound by the word 'aim' into a guaranteed contract then I would imagine thousands of companies across the country could be on very shaky ground and it seems words, however carefully thought out, don't always mean in law what they mean in the rest of the world!