user 22184
Registered Shopper
- Joined
- Aug 28, 2020
- Messages
- 182
I didn't think this would interest me, but while flicking channels this week there was a show all about a company called My Pension Expert. It made me think about my own situation and what I would need to do before retiring, so I ended up watching until the end.
A clip was shown several times of Denise talking about her joyful experience of MPE, how helpful they were, even finding pensions for her she didn't know she had! She said this had allowed her to pay off all her credit cards, her car loan, and work just two days a week. Who wouldn't want some of that?
The next morning, full of enthusiasm, I dialled the number for MPE. My call was answered within a few rings. A good sign, I thought. They're keen. My pen was poised to write down his name, but I don't think it was ever given, as I don't remember it and my notepad page is blank. I said the magic words, Ideal World, and explained that I'd watched the presentation the previous night and would like to book an appointment, but there was no recognition. He certainly didn't sound friendly like the angel Denise had spoken to. He didn't even ask my name. In fact he sounded like he couldn't give a toss, frankly.
Left feeling foolish and stumbling for something to say, I tried to summarise my financial situation: that I have accumulated quite a few workplace pensions over the years, but after 8 or more house moves had lost track of most of them. Well, if you can't tell me who administrates the funds, the account numbers, names of the CEOs' grandchildren, etc, I can't help you, he said. And that was it. There was certainly no effort made to help me.
I emailed Ideal World and told them how surprised I was that MPE had been so unhelpful given their presenter's experience. A cut and paste reply was received the following day saying they would share my email with the production team, etc. I hope Denise gets to see it.
Maybe I was just unlucky that GrumpyMcGrumpface was on shift when I called, as MPE's feedback is pretty impressive. If you have had a similar, or better, experience of MPE, please let me know.
A clip was shown several times of Denise talking about her joyful experience of MPE, how helpful they were, even finding pensions for her she didn't know she had! She said this had allowed her to pay off all her credit cards, her car loan, and work just two days a week. Who wouldn't want some of that?
The next morning, full of enthusiasm, I dialled the number for MPE. My call was answered within a few rings. A good sign, I thought. They're keen. My pen was poised to write down his name, but I don't think it was ever given, as I don't remember it and my notepad page is blank. I said the magic words, Ideal World, and explained that I'd watched the presentation the previous night and would like to book an appointment, but there was no recognition. He certainly didn't sound friendly like the angel Denise had spoken to. He didn't even ask my name. In fact he sounded like he couldn't give a toss, frankly.
Left feeling foolish and stumbling for something to say, I tried to summarise my financial situation: that I have accumulated quite a few workplace pensions over the years, but after 8 or more house moves had lost track of most of them. Well, if you can't tell me who administrates the funds, the account numbers, names of the CEOs' grandchildren, etc, I can't help you, he said. And that was it. There was certainly no effort made to help me.
I emailed Ideal World and told them how surprised I was that MPE had been so unhelpful given their presenter's experience. A cut and paste reply was received the following day saying they would share my email with the production team, etc. I hope Denise gets to see it.
Maybe I was just unlucky that GrumpyMcGrumpface was on shift when I called, as MPE's feedback is pretty impressive. If you have had a similar, or better, experience of MPE, please let me know.