I ordered 2 Elemis tsvs on presale, the day they went live, I ordered both in 1 order - one was sent out next day, other a day later. the 1st shipment, still not received, Hermes site day after day says its with the local courier, then its been delayed and will be moving in 24 hours, 4 days this happened, the last update was last Monday 11th, still saying its been delayed 24 hours, the other, (sent out the day later), arrived no problem. Hermes until yesterday say they had the 1st item, now they are saying they don't have it to contact QVC !!! raging!!!