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She was back on this morning selling a Labradorite pendant, or as she calls it Labdorite. Four times she called it that in the space of 30 seconds. Surely someone could have taught her the correct pronunciation of it at some point over the years?

Jess Foley at it today.

She pronounced Prehnite as "Preeyanite" followed by Unakite as "Oonakite".

GIA accredited presenters that can't even grasp the very basics.
 
Jess Foley at it today.

She pronounced Prehnite as "Preeyanite" followed by Unakite as "Oonakite".

GIA accredited presenters that can't even grasp the very basics.
Flogging Lehrer pieces the other day: "Obelisk" as "obLISK" made another appearance. So odd, she must be doing it deliberately, surely?
 
Dear Lindsey, using words to make you sound clever and grown up really just shows you up even more. This ring does not have a negative space, as you keep on saying, madam. It's just a gap in the design. Just use Google for a few seconds, please, for the love of God 🙄🙄🙄
 

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Lindsey flogging silver chains.

"You'll get a certificate of authenticity with each one showing the total gram weight of silver that you've bought".

No Lindsey. Certificates of authenticity are never provided with non-gemstone products. Chains have NEVER come with a certificate of authenticity.

How long has she worked there, and she STILL doesn't know this?
 
Lindsey flogging silver chains.

"You'll get a certificate of authenticity with each one showing the total gram weight of silver that you've bought".

No Lindsey. Certificates of authenticity are never provided with non-gemstone products. Chains have NEVER come with a certificate of authenticity.

How long has she worked there, and she STILL doesn't know this?
They did do them for chains at one time
 
They did do them for chains at one time

Never had one in 10 years of shopping with them. Even if they did used to provide them, it's been that long ago that ALL of their presenters should know by now that they no longer do.

Lynn Jinks is as bad by saying "we don't take payment until we dispatch you order". Nonsense. Quite often I've placed an order, and they process the payment just after midnight.

Constant misleading nonsense that simply shouldn't be happening.
 
Lynn Jinks is as bad by saying "we don't take payment until we dispatch you order". Nonsense. Quite often I've placed an order, and they process the payment just after midnight.
Yep. And the other one that is false at worst or misleading at the least is "You only pay one P&P per day". No, no, no m'lud. You cough up £4 per order.

I do think it's a rip off over the weekend. They can never dispatch on a Sunday. Friday/Saturday/Sunday orders should be amalgamated into one at midnight Sunday automatically. Why pay £12 extra?!
 
Yep. And the other one that is false at worst or misleading at the least is "You only pay one P&P per day". No, no, no m'lud. You cough up £4 per order.

I do think it's a rip off over the weekend. They can never dispatch on a Sunday. Friday/Saturday/Sunday orders should be amalgamated into one at midnight Sunday automatically. Why pay £12 extra?!

I'm fairly certain that years ago, they used to combine weekend orders. I'm also fairly certain that you used to be able to combine orders across their whole TGGC brand (as it was then) - including Jewellery Maker.

Then they dropped the ability to combine Jewellery Maker orders a while ago (way before they sold JM to Immediate Media and bought it back again) - even though you could still combine orders from Gems TV, The Lounge and Rocks TV together.

It's also weird that they use Royal Mail for Gems TV orders - but Whistl for JM orders. They had to at first because when they bought the business back from Immediate Media, the delivery contract was still with Whistl, plus the two warehouses were in different parts of Redditch - but upon its expiry, Gemporia announced that they had renewed the contract with Whistl. Bizarre because Whistl orders take much longer as they progress through their network before being passed onto Royal Mail anyway, plus the JM and Gemporia orders all ship from the same warehouse again now.

I won't beat Gemporia up too much about deliveries though because, for all their faults, I feel this is one side of their business that is actually quite fair. Being able to buy huge or heavy items of homeware, for a flat rate of £3.95 is good value for money. Most businesses charge extra once packages exceed a certain weight or size. A lot of businesses also charge another postage fee if you place an additional order on the same day.

I can also kind of see why they don't combine weekend orders any more too. Athough RM don't collect at weekends, I believe their warehouse packs orders 7 days a week - so orders can still be completed. If they allowed combined weekend orders, every Monday, they'd probably be swamped with orders to pack from the Friday/Saturday/Sunday - and then Monday's orders would likely get held up and roll into another day, etc, which would likely cause endless 'catching up' and backlogs.
 
Fair points, totally.

There must be some averaging economics on the P&P deal with things like Homewares across an order volume/accounting period though. I just think you have to factor P&P in if you are a consecutive or regular buyer. For example, buy just one stone from a GC Yellow Ticket/Under £10 hour on F, S and S and £12 seems more significant.
 
Fair points, totally.

There must be some averaging economics on the P&P deal with things like Homewares across an order volume/accounting period though. I just think you have to factor P&P in if you are a consecutive or regular buyer. For example, buy just one stone from a GC Yellow Ticket/Under £10 hour on F, S and S and £12 seems more significant.

They do make a profit on postage - so the profit on the smaller items definitely subsidises the loss they make on larger items.

Their boxes cost 91p each at pallet rate from UK Packaging (Item Number: 35015) - (https://www.ukpackaging.com/cardboard-boxes/postal-boxes/brown-quick-seal-postal-boxes#tab-pricing)

Royal Mail Tracked 48 up to 100g (enough to cover around 5 rings) costs £2.70p.

In total, thats £3.61 - but that's at a non-discounted rate if it were me or you buying directly from those companies.

Gemporia will buy their boxes in the thousands, so they'll get a significant discount. They'll also get business rate postage at a hefty discount for selling in huge quantities.

I'd guess that in total, for box and postage at discounted rates, their cost price is around the £2.50 mark.

I'm sure that an ex Bid TV employee once said on here that it used to cost them £2 to send a parcel out - so that sounds about right.

One thing that did make me chuckle a couple of years ago is when Gemporia claimed to be changing their packaging to be more "eco-friendly" - but I saw through that straight away because I already knew that the old white boxes cost quite a bit more than the brown boxes (the white boxes are a clay and cardboard hybrid - which pushes the price up).

The certificates of authenticity became noticeably thinner too.

So while I have no gripes about their postage costs, I don't like the way they try to dress things up as being "eco-friendly", when it was clearly a cost-reducing measure.

It baffles me how they can claim to be "eco-friendly" and "carbon neutral", when they specialise in gemstones that have been dug from metres underground, they ship their products in from China and India, and Troth, Thompson and Cavill are flying around to places like China and Tucson to source gems. I would imagine its one of the least environmentally friendly industries around.

It's a bit like telling people you're a Vegan just as you bite into a bacon sandwich.
 

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