Lakeland have an outlet shop on eBay, that is where I bought my airer from For about half the retail price. I suspect they have a lot of returns to sell because the dryer isn’t going to be everyone’s cup of tea. It does take a lot of hours to dry things and some heavy things do struggle. Later, I bought the cover from Lakeland (full price) and that does help with the drying process. I’m not sure I’d buy another one in the future, I’d look at buying a combined washer dryer or the dehumidifier that’s been talked about. I find it a lot easier to hang things on my non heated airer, less fiddly.