Kuhn Rikon TSV 30/09/2014

[Tiddlywinks]

You can ask for a replacement - basically, a pan should last more than 6 months - full stop.

Have a look here:

https://www.citizensadvice.org.uk/c...-goods-if-you-want-a-repair-or-a-replacement/

Email them and ask for a return label - make them refuse in writing and then report them to Trading Standards.

 

[alter ego]

Contact BBC Watchdog! They have a series on at the moment. They love stories like this, alert them to the other negative reviews discussing the same problem.

Then contact QVC and advise them you've been in touch with Watchdog. They'll soon sort it out go you then, negative publicity on prime time TV is a threat they'll take more seriously than quoting the sale of goods act to them.

I am currently battling with customer services over something and if I don't have a satisfactory resolution in their next email from the CEO then I will be in touch with Watchdog.
Unless we all complain about this shoddy service to a 3rd party then nothing will ever change.

Thank you, Ellaaa - and good luck. Let us know how you get on.

 

[alter ego]

You can ask for a replacement - basically, a pan should last more than 6 months - full stop.

Have a look here:

https://www.citizensadvice.org.uk/c...-goods-if-you-want-a-repair-or-a-replacement/

Email them and ask for a return label - make them refuse in writing and then report them to Trading Standards.

Thank you, too, TW. I will have a go again tomorrow and let everyone know how I get on. I'm also bookmarking that page for any future problems.