Items missing from basket....help needed, please

[Calvin]

I've had an item that has gone 'missing' from my basket and I got an email from Tony (I think???) asking us to email him if this happened and we'd get a refund of the P&P for the next order. I've stupidly deleted the email and wonder if some kind forum member can let me know what I need to do. £5.95 is £5.95 after all!


Many thanks
Sharon

 

[mr jones]

I've had an item that has gone 'missing' from my basket and I got an email from Tony (I think???) asking us to email him if this happened and we'd get a refund of the P&P for the next order. I've stupidly deleted the email and wonder if some kind forum member can let me know what I need to do. £5.95 is £5.95 after all!


Many thanks
Sharon

Just email Tony and tell him what you told us and you should be OK :1:

 

[PearlyQueen]

I didn't have the email sweetie, so sorry but I can't help. I'd imagine emailing Tony would be your best bet!

 

[tootsie]

I didn't get the e-mail either Is it not in your deleted items folder?

 

[Calvin]

I clear it out regularly as I get a huge volume of junk mail that fills the space. I'm corresponding with Haydn now and it's getting more confusing by the minute, lol. I see you're buying up the Rocks Tanzanite catalogue. Well, it's an investment, hehe.

Thank to Anne and mr jones too.

 

[Mrs Zed]

I got the email Calvin, missed out on the huge pearl hoops(sob). Tony said to email him the next order number and he would sort out the free p and p.

(The earrings would probably have been too big for me anyway.....):17:

 

[Calvin]

Thanks Mrs Zed. I spent ages in live chat and emailing Haydn this afternoon and got things all sorted- and spent a fortune too! :lol:

 

[mr jones]

Well done Calvin :54: