Item in basket?

[Beading Belle]

Hope someone will be able to help me.

How long does an item stay in the basket if you won it via a live auction. I ask this as I won a Plat. CE this morning and the item wasn't in my basket after less than 10 minutes!!

Really disappointed as I finally fell in love with CE ring and lost it and now its not in stock!

Did call CS straight away but they were not helpful at all. All I got from CS was that item is no longer available. Well I could have said that. It would be helpful if they at least logged into my account to see what had happened :thinking:

 

[loobi]

hi BB ! every time I have done a live auction thing it has been there until c2am that night/morning - so if I chose something at 5pm I would check out at midnight before I retire and there it would be..............

 

[Pinkpussycat]

Hi Falguni, how disappointing hon and ****** annoying!! Items used to stay in the basket until the early hours and then disappear if not checked out by about 4am if I remember rightly, but what you have described now also happened to me recently and I think something underhand is going on. My gut feeling is that baskets are now monitored closely and if someone phones ps or even option 2 and asks to purchase a specific item (with code number) and 'they' can see it is in someone's basket it will be removed and sold on. I know missed auction items only remain in a basket a short time and I accept that but nicking items back won from auctions is disgusting imo. If I was you I'd ring Miles tomorrow and see if he can help.

 

[Beading Belle]

hi BB ! every time I have done a live auction thing it has been there until c2am that night/morning - so if I chose something at 5pm I would check out at midnight before I retire and there it would be..............

Thank you Loobi, thats what I thought too. Very disappointed that the ring was removed from my basket :sad:

Have e-mailed CS again. See what they say!

 

[Beading Belle]

Thanks Sue. Can you pm me Miles direct line please. I have e-mailed with attention to Miles/Rupinder, but if I can speak to him direct I would be able to get some answers.

If the item has been removed as a common practise than I will be gutted and will let my feelings known.

 

[Pinkpussycat]

PM on the way hon. :talking:

 

[Pinkpussycat]

Just another thought hon, keep an eye on missed auctions tonight just in case it turns up there. I know it's a long shot but strange things are happening so you never know...

 

[spindrift]

The same thing happened to me on Friday a ring disappeared from my basket, but when I logged in later in the day it had reappeared, so have no idea what is going on.

 

[Beading Belle]

I have tried that SD. Have been logging in and out to check my basket all day in the hope the ring will magically re appear!

 

[Pinkpussycat]

Falguni!! I have just checked missed auctions and your ring is available hon. I hope you get to read this but I think you may be at work. :doh:

 

[Beading Belle]

:mysmilie_378::mysmilie_378::mysmilie_378:

Sue I have the ring. Miles e-mailed me yesterday and said he would get me the ring and true to his words he did. I have just checked it out. Hope its a beauty after all this :up:

Miles had the IT department look into what happened and the ring was showing in my basket till 4 their end. Now only if the CS person I spoke to had checked my account or assured me that they would try and sort it out for me!

I truly cannot thank you and Miles enough :heart::clapping::clapping::mysmilie_504:

 

[Pinkpussycat]

Great news Falguni!! :mysmilie_481: I was keeping my beady eye on the ring this morning and spotted it was showing as available in missed auctions and was on the phone to Miles at 8.30 :blush: to tell him because I knew you would be at work, but he was already on the case and had already reserved it for you. :up: He's such a gem, and a gentleman isn't he!! :flower:I really wish your beautiful ring is everything you hope for hon. Sx

 

[Beading Belle]

Aaaaaaaawwwwwaaaa thank you Sue xxxxxxxxxxxxxxx

 

[Pinkpussycat]

:sun: :sun: :sun: Sx

 

[Beading Belle]

Received the ring today. Love love love the design but the CE has scratch marks on the surface :sad:

Sadly going straight back!! Back to square one.

 

[Pinkpussycat]

Oh what a ****** shame BB. :down: Imho emeralds are a gamble when seen irl with regards to colour and clarity but you don't expect scratches

on a stone, especially one set into TJC's premier range. :doh: I hope you get refunded quickly hon, will you continue your quest for your dream CE ring??

 

[Beading Belle]

Sue the ring itself is lovely. The CE has a deep colour and the glow. The diamonds are a stunner too. Love the Platinum band as well. I might give CE 1 more go then probably not bother!!

The more I look at the ring the more I wish the CE had no scratches. I can't believe that this got away. I wouldn't let this pass as an Iliana either or a nomal Emerald. Maybe I am too fussy!!

 

[gemcherub]

Such a shame i gave up on Emeralds as well as i'm fussy and had 5 from TJC either chipped or scratched and the only one that wasn't had a huge window lol
I hope you find a good one x
Just a thought call Miles to see if there any left (as you love the design so much) and he will check if there are any scratches before he sends it out.

 

[Beading Belle]

There is one available GC. I was going to ask Miles but I can't see them receiving this ring until Monday at the earliest.

Might see what Miles says.

 

[gemcherub]

I would i'm sure he will reserve it for you.