:down:My Halogen oven broke and to cut along story short they have refunded the money according to the letter recieved today datyed 14th june......well I have checked bank details and up to now no money from them has been deposited....although the letter states it has...I will give it till Monday and then will ring customer services. Can anyone give me the number please, not the overseas one the UK one. :mysmilie_512:
Halogen oven refund!!!!!
- Thread starter dizzynana
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It's more likely the result of sluggish banking; it might have left IW but hasn't cleared into your account yet. It drives me nuts that so many of my payments leave my a/c instantly but money coming in takes so many working days to clear!
I hope you get it sorted soon
J xx
I hope you get it sorted soon
J xx
Lottie
Silly Moo
Try 01733 316200
Use this site to find alternative numbers : http://saynoto0870.com
Use this site to find alternative numbers : http://saynoto0870.com
Hi Lottie thank you for the phone numbers and yes I will say no to he 0870 numbers, when OH rang to order the Halogen oven last year they did alsorts to keep him on the phone, then he realised after he got off it how long he had been on and how much it cost him, so now theres no way he will ring it again,Joanxxx
Perhaps you're being a bit quick off the mark. According to their website you should "allow five to seven working days for your refund to show in your account."
If they processed your return on 14 June you may not receive the refund until 23 June.
Did you receive your refund from Ideal World?
what a palava its been paid to our no longer existing card the bank refised it and it was sent to IW, been on the phone since 5.30pm and to and fro its doing hubbys head in and then some.........so wheres the money all gone.....even the bank are perplexed, no doubt we will sort it out eventually.
Lottie
Silly Moo
If the card wasn't valid and the funds were returned then IW account will have it. The bank ought to be able to check.
HI Lottie it was valid but they are now in dispute with the bank as they cant find any refund anywhere at all, it seems that this type of thing is commonplace. and one of the ladies in india was very dejected on the phone, the card was with alliance and Leister in 2010, but was changes to santander this year, but it doesnt matter the account no is the same......shocking practice so far
Lottie
Silly Moo
Oh dear Dizzynana I hope you get it sorted. The bank should have a place for unallocated funds? It might be in there if for some reason the account number/card didn't tie up.
Ah, Santander. Say no more. I read the Money Saving Expert forums and there are literally hundreds of complaints there about the bank.
To be fair to Ideal World it's common practice to refund to the card that was used for the original purchase. One of the reason given is that it helps prevent money laundering.
The refund has probably ended up in a Santander suspense account.
HI all sorry I have not been on for a while, trumas in the family, well heres the thing OH opened his credit card statement yesterday, and the refund has gone to that, but we boughtit on a debit card, we did however buy another one for my daughters Christmas pressy, on a credit card, I know I sentthe right invoice back, and bam daughters is broke ho hum, but out of guarantee, so off to buy a halogen bulb for it and hopefully that will be fixed, in the meantime I am lost without mine but OH wants one with a hinged lid and wont buy from Ideal World anymore, it like being in a rock or a hard place, byeeeeeeJoanxx
