costalcabana
Registered Shopper
- Joined
- Mar 22, 2018
- Messages
- 41
I would like to exchange an item for a different colour. I purchased it at the weekend when they were offering the free postage.
Could you please advise if I pay the return postage and if they will charge me postage to ship the new colour out? Or should t it out free as it’s an exchange?
The call centre are always lovely but over the years it’s become apparent after reading posts on this board for years that it depends on who you talk to and what mood they’re in! I would like to be forewarned and know what to expect when I ring them, so if anyone had prior knowledge of exchanges I would appreciate it.
Could you please advise if I pay the return postage and if they will charge me postage to ship the new colour out? Or should t it out free as it’s an exchange?
The call centre are always lovely but over the years it’s become apparent after reading posts on this board for years that it depends on who you talk to and what mood they’re in! I would like to be forewarned and know what to expect when I ring them, so if anyone had prior knowledge of exchanges I would appreciate it.