Ever had this on your Hermes tracking?

[Breeze]

Been checking the tracking on the despatch email of the Mally TSV I ordered.
Up till yesterday it was still " Order Generated".
Last night it had reached " "Receipt at Hub"
Now it's saying " Misrouted to Incorrect Depot"

Seeing as I ordered in the launch hour don't hold out much hope for 3-5 days as it's four already, though I suppose they don't count Sundays. Only 25 miles from Liverpool too.

Has anyone else had this " Misrouted to Incorrect Depot"?

 

[thatu]

No, but what do Customer Services say? I'd probably start nagging them now.

 

[donna255]

No never and I am in Belfast.

 

[miss molly]

They have sent parcel to a wrong sorting depot in a wrong area so they should forward it on to the correct one fingers crossed. It may take a few days longer to get too you.

 

[nailprincess]

Yes just before Christmas and by some miracle I still received the parcel!!

 

[lizgregs]

Yes, it went to Birmingham, somewhere else, then Preston before it was in the right place. Had another that showed as being delivered but returned to depot as faulty. I never saw it and had to contact retailer to chase (not qvc).

 

[NIKKID]

I have had that before but rather than forward to the correct depot for delivery they returned to origin. I ended up having to reorder - it wasn't QVC but Next sale items so missed out on some bargains as some were no longer available. I would get on to QVC and explain what you are seeing and get it sorted before its too late.

 

[thatu]

Just seen an odd comment on an order before Christmas that was paid for and didn't arrive - lost at depot apparently, according to QVC, so we asked them to resend. Under Payment information they've written:

???RP???

Pardon? Why the six question marks after RP for (presumably) replacement?????? I paid for it in December and it's not my fault it didn't arrive!

 

[dollydimple]

I've had the misrouted tracking once but I did eventually get the item two or three days later.

 

[Breeze]

I did as suggested & rang CS. They say it should arrive by Friday. Hope so.

 

[bella_bambina]

I did as suggested & rang CS. They say it should arrive by Friday. Hope so.

How do you track items? I wanted to track my Mally TSV but there was no option on my account. It just said it had been dispatched. Luckily I received it later that day anyway, on Wednesday night.

 

[Akimbo]

Unless it's arriving via Royal Mail there should be a link in the despatch email from QVC which will take you straight to the Hermes or Yodel or whatever tracking details.

I wish they'd put these links on the My Account order details.