Got an invite to use a discount code at weekend for 10% off any purchases and when i went online to order was advised to apply the code at checkout and discount would be applied. Ordered some shoes for hubby and was expecting the discount of £4.99 to be deducted at the end of process. Unfortunately it wasn't but continued with the order anyway. I made several attempts to contact through Live Chat and email but was unsuccessful as everything was busy. I received an email confirming my order almost straightaway but a couple of hours later received a text saying i hadn't completed my order but would save my basket till later. A short while later I received another email asking if I'd forgotten something and did I want to resume my order? I was a bit confused by this time and concerned that they would have sold out of the size I wanted. In the afternoon I sent an email to Customer Services asking them to confirm the status of my order and why the discount had not been applied, to which I received a return email advising they would contact me within 24-48 hours in reply. Up to present time I have not been contacted but have received confirmation that my order is being processed and the money has been debited from my account today.
Has this happened to anyone else lately? Why offer the discount if they are not going to give you it? I totally refuse to call a premium rate number to ask an adviser and it still costs the caller money if you leave a message and they call you back! And just to add insult to injury have just received another query text from them asking if I still want the product. This has never happened to me before and I am usually happy with the order process but this has left me a bit miffed to say the least. Advice as to how to proceed anyone?
Has this happened to anyone else lately? Why offer the discount if they are not going to give you it? I totally refuse to call a premium rate number to ask an adviser and it still costs the caller money if you leave a message and they call you back! And just to add insult to injury have just received another query text from them asking if I still want the product. This has never happened to me before and I am usually happy with the order process but this has left me a bit miffed to say the least. Advice as to how to proceed anyone?