I recently ordered two small products in one order and delivery was attempted yesterday. I say attempted as only one product was present, although the box had a plastic band around it that clearly indicated a second box was present at some point. What I don't understand is how their packing team would allow two boxes out of the warehouse that were clearly only loosely bound together with delivery information attached only to one box. You wouldn't need to be brain of Britain to figure out that the second box could easily go missing and, if found, no one would have a scooby about where it was going or came from. Even the courier thought it was strange that they had been packaged that way. Also, as an aside, given that both boxes should have been delivered bound together, why are QVC charging even half the P&P on that second box? Given how small and light they are, I doubt Hermes charge any more for two than they would for one. They could easily have gone in just a single box. Utter incompetence and something has got to be done about these issues. They seem to be losing touch with the realities of running a mail order business. On top of that, I've now got the added insult of having to wait for their declaration letter. I did ask if it could be emailed, but I'm still waiting for that too! I will then have to return it at my expense and wait an age for them to sort it out at their end, which means the item could be out of stock by then. The service is appalling, especially given the amount I paid. I will be fair though and say that the two ladies I spoke to in the call centre were really friendly and helpful and did as much as they could to help. QVC need to give them the power and authority to actually do things. A company of their size should be able to deliver the sort of service we all get from the likes of Amazon. I'm tempted to copy this to the CEO but doubt it would help.