I am writing to you to tell you how ridiculous your 'award winning customer service' is and to ask you to close my QVC account. I do not wish to shop with your company any longer.
On Monday 30th August I called to arrange collection of an AeroPilates Machine, was told the courier company would be in touch within the next couple of days to arrange a suitable collection day. I heard from them on Wednesday 1st September and they asked me if they could collect on Friday 3rd September, which they did around lunchtime. Already a week wasted and my money sits in your bank account for a week longer. Having checked the card the courier left, the machine left on a 48 hour service to Liverpool.
I have been checking my account daily since Tuesday to see if it has arrived at your warehouse, it is now Thursday 9th September and it's still just showing as 'shipped', so I called your Customer Service Centre, only to be told that there is nothing they can do, it might be in the warehouse, it might be dealt with this afternoon, they cannot contact the warehouse to ask them to look due to the high volume of returns they deal with. I wouldn't normally mind but the 2nd easy payment is due to be taken from my bank account tomorrow and I will not be impressed if it does as the item was returned to you last week and is no longer in my possession. It is rather a high value item and to be told that there is 'nothing you can do' when calling to check it hasn't gone astray and also be told 'I cannot stop the 2nd easy payment, if it's taken we can deal with it after it's taken' it's just not good enough in my opinion. It is now almost 2 weeks since I arranged the return of the item and I feel that apart from it being collected I am no further forward!
Yours
Disgruntled Shopper
:angry::angry::angry::angry::angry::angry:
That feels better to get that off my chest! I could have gone on and on as they truly have piddled me off this time. Piddled me off that much that I am going to return the Elemis carp I have been swithering about & the Mally auto-delivery I ordered when it was a TSV, I love Mally products, but I am just so damned annoyed with them right now. Close my account if you like, my bank account and myself would probably thank you for it.
On Monday 30th August I called to arrange collection of an AeroPilates Machine, was told the courier company would be in touch within the next couple of days to arrange a suitable collection day. I heard from them on Wednesday 1st September and they asked me if they could collect on Friday 3rd September, which they did around lunchtime. Already a week wasted and my money sits in your bank account for a week longer. Having checked the card the courier left, the machine left on a 48 hour service to Liverpool.
I have been checking my account daily since Tuesday to see if it has arrived at your warehouse, it is now Thursday 9th September and it's still just showing as 'shipped', so I called your Customer Service Centre, only to be told that there is nothing they can do, it might be in the warehouse, it might be dealt with this afternoon, they cannot contact the warehouse to ask them to look due to the high volume of returns they deal with. I wouldn't normally mind but the 2nd easy payment is due to be taken from my bank account tomorrow and I will not be impressed if it does as the item was returned to you last week and is no longer in my possession. It is rather a high value item and to be told that there is 'nothing you can do' when calling to check it hasn't gone astray and also be told 'I cannot stop the 2nd easy payment, if it's taken we can deal with it after it's taken' it's just not good enough in my opinion. It is now almost 2 weeks since I arranged the return of the item and I feel that apart from it being collected I am no further forward!
Yours
Disgruntled Shopper
:angry::angry::angry::angry::angry::angry:
That feels better to get that off my chest! I could have gone on and on as they truly have piddled me off this time. Piddled me off that much that I am going to return the Elemis carp I have been swithering about & the Mally auto-delivery I ordered when it was a TSV, I love Mally products, but I am just so damned annoyed with them right now. Close my account if you like, my bank account and myself would probably thank you for it.