Compassionate customer service rep - above and beyond customer service

[alter ego]

I'd ordered the Ahh Bra for my very dear hospitalised sister-in-law. She'd been wearing the 2-pack M&S crop tops for years (just added them to the Ahh bra thread for anyone interested - I wear them around the house as they're the only comfy things my cystic boobs can stand!) and I suppose, being stuck in hospital for ages and bored out of her mind, fancied a change. Before they arrived, my lovely SIL (and best friend) had unexpectedly passed away.

I rang up to cancel the second sized bra pack we ordered that was on waitlist and the lovely, very kind rep informed me they'd already gone out but she'd send me labels to return both sizes. I was shocked as I didn't expect that at all.

Excellent customer service aside, the rep, Andrea, was very kind (I think I was blubbering!), so if you're reading this, Andrea, thank you.

 

[Sarah Pocket]

Sorry to hear about your sister in law Alter Ego. x

 

[Bauble]

I am sorry you have lost your sister in law and dear friend Alterego. Glad the lady was kind to you. x

 

[Pinkmoon]

Condolences on your sad loss alter ego.

 

[May]

So sad ..thinking of you Alter ego....you will never forget her.....

 

[Loveinamist]

You were blessed with a wonderful relationship alter ego, in time you will bask in the wonderful memories of it :bear:

 

[WildRose]

I have never had a sister, so I can only imagine what you must be going through
my thoughts are with you

 

[vampyre]

She was a blessing and I'm sorry for your loss.

 

[Sazza]

I am so sorry for your loss Alter Ego! x

 

[Caroleanne]

(((Hugs)))

 

[Mam]

Take care alter ego. Thinking of you.

love Ann
xxxxxx

 

[opalfruit]

Sending condolences for your loss X

 

[Laura L'occitane Earle]

So sorry for your loss, alter ego. Thinking of you. xx.

 

[janie]

(((hugs)))

 

[LuvLizEarlestuff]

So sorry for your loss.

 

[Kathy]

So sorry to read of your loss. x

 

[Jabbathehut]

Condolences from Jabba too alterego


Sent from my iPhone using Tapatalk

 

[Huggles]

I was glad to see a positive thread about QVC at last, but very sad to hear about your loss, alterego. I'm glad your phonecall was dealt with sensitivity and compassion.

 

[bags]

Take care.
x

 

[alter ego]

Thank you all for your kind words and wishes. She was a wonderful person. We will miss her a lot. It was nice to see QVC have a little kindness, too. Think it might be too good to be true, though - only one has been refunded. Oh well.