:bandit:Just a tale of woe
Bought items from QVC and they sent me the wrong item
Rang them and they sent me a returns pre paid label
Posted it off and got a certificate of postage
3 weeks later and no refund so rang them and they sent me form to fill in and return
Still no refund so rang payment company with a BIG V in it to see if they can help on phone for 30 minutes at this point
They tell me because I have no signed for delivery at QVC end my posting certificate is worthless and they cannot help
They then tell me to ring Trading Standards who tell me the same thing and advise small claims court for under a £100 pounds
All the proof lies with me not with them all they have to say is "We never got the goods back "this is what V told me
Moral of this story is never send anything back to QVC without it being signed for at their end and this involves high return costs
So much for award winning Customer Services
Or better still never buy from them
If I had bought from the High Street I would have been able to take it back in person
When all is eventually sorted out I shall be closing my account after being a loyal long term customer who has spent lots with them
Bought items from QVC and they sent me the wrong item
Rang them and they sent me a returns pre paid label
Posted it off and got a certificate of postage
3 weeks later and no refund so rang them and they sent me form to fill in and return
Still no refund so rang payment company with a BIG V in it to see if they can help on phone for 30 minutes at this point
They tell me because I have no signed for delivery at QVC end my posting certificate is worthless and they cannot help
They then tell me to ring Trading Standards who tell me the same thing and advise small claims court for under a £100 pounds
All the proof lies with me not with them all they have to say is "We never got the goods back "this is what V told me
Moral of this story is never send anything back to QVC without it being signed for at their end and this involves high return costs
So much for award winning Customer Services
Or better still never buy from them
If I had bought from the High Street I would have been able to take it back in person
When all is eventually sorted out I shall be closing my account after being a loyal long term customer who has spent lots with them