I purchased the Nectarine and Peach tree collection as a gift for my mother
Both trees were delivered damaged certainly due to just being wrapped in plastic and thrown around a delivery truck. The peach tree had every branch except one either broken off or broken beyond repair. Most branches on the nectarine were bent double but we think it will recover
Not unreasonable that I might complain about this and expect a replacement for the peach tree
The response to my complaint by customer services….
Our Supplier has suggested that you follow the steps below -
Gently bend the top few inches of the main stem - if it is brittle and snaps then we are afraid it does seem to be dead. If there is still
flexibility this is a good sign.
Scrape a little of the bark about half way up the main trunk - if there is green underneath it is a good sign as this usually means that there is sap underneath. If it is brown that usually means that part of the tree has died.
What the heck Ideal World. You shipped products in inadequate packaging. They arrived damaged. Either replace them or refund my money
This stock reply is the same one I got when I complained about a bare root cherry tree that never grew last year. I was promised a replacement by phone but it never showed up despite many email reminders that I have since sent IW
I should have learned my lesson
Stuart
Both trees were delivered damaged certainly due to just being wrapped in plastic and thrown around a delivery truck. The peach tree had every branch except one either broken off or broken beyond repair. Most branches on the nectarine were bent double but we think it will recover
Not unreasonable that I might complain about this and expect a replacement for the peach tree
The response to my complaint by customer services….
Our Supplier has suggested that you follow the steps below -
Gently bend the top few inches of the main stem - if it is brittle and snaps then we are afraid it does seem to be dead. If there is still
flexibility this is a good sign.
Scrape a little of the bark about half way up the main trunk - if there is green underneath it is a good sign as this usually means that there is sap underneath. If it is brown that usually means that part of the tree has died.
What the heck Ideal World. You shipped products in inadequate packaging. They arrived damaged. Either replace them or refund my money
This stock reply is the same one I got when I complained about a bare root cherry tree that never grew last year. I was promised a replacement by phone but it never showed up despite many email reminders that I have since sent IW
I should have learned my lesson
Stuart