Alpha H TSV 06/10/2015
- Thread starter Autumn
- Start date
Help Support ShoppingTelly:
Has anyone ordered on BCC
Alpha-H Liquid Gold Smoothing & Perfecting Mask Duo?
http://www.qvcuk.com/ukqic/qvcapp.as...ms.item.209908
I received mine today and there's only one tub in the box.
Alpha-H Liquid Gold Smoothing & Perfecting Mask Duo?
http://www.qvcuk.com/ukqic/qvcapp.as...ms.item.209908
I received mine today and there's only one tub in the box.
RubySlippers
Registered Shopper
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- Dec 27, 2012
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- 154
I phoned CS Marina & they are aware of this, they are looking into what happened & we will be contacted when they have decided what to do.
I was going to email them tomorrow. I've checked the item and they have now changed the title and the photo to one tub but the description is still two tubs so I took a screenshot just in case. TBH I thought that the offer was too good to be true, one tub on AH website is £48 and the duo was £28.
maymorganlondon
Registered Shopper
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- Mar 21, 2015
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I've got to collect mine on Saturday - RM put a card through the door... I'll check and report back!
I wish I'd video from the evening... if they changed the description after they put the whole thing up for BCC, more incompetence... not exactly surprising, but yet again QVC leaving a nasty tang in the mouth over the way they do things for this important fundraising and awareness raising event.
Oho - I have my order confirmation, and the dispatch confirmation - states it's a duo on both!!!
Last edited:
Another QVC cock up, take this up with them. My friend ordered a Liz Earle bargain hunter a couple of weeks ago and it arrived with a completely different amount of Cleanse & Polish to what was shown on tv.
There is another piece of evidence as well – the AH instruction slip in the box, states in black and white 2 x tubes 100 ml.
RubySlippers
Registered Shopper
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- Dec 27, 2012
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Grovesy I wouldn't return your tube just yet. If their description of the item was a duo & your payment was accepted, then Q should be liable to rectify their mistake. :nod:
Jabbathehut
Addicted to Mulberry
Did the laser discovery kit ev go live?
I want to keep mine perhaps they can offer a better solution.
If people return them unused they will put them back in stock as single item at full price as they now changed this item number to a single item, or just change the item number altogether. And how this will work for bcc?
RubySlippers
Registered Shopper
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- Dec 27, 2012
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I had a problem with an online purchase a few years back (not Q) & CAB told me that -
when a company offers goods for sale & you make an offer to buy, a contract is made once the payment has been taken.
They offered to sell & we agreed to buy a DUO.
when a company offers goods for sale & you make an offer to buy, a contract is made once the payment has been taken.
They offered to sell & we agreed to buy a DUO.
I don't think so.
lilith
Registered Shopper
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- Oct 12, 2012
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- 606
agreed !
don't let them off the hook
they made the mistake, not you
and they need to honour what they sold you and promised to deliver to you
not your problem that someone at QVC snoozed
they either need to deliver another tube
or if they are unable to
then you can say that you'll accept a refund or credit of £14
and if they whinge
tell them, they need to honour the law of the land
what a fab price for this amazing mask :wink:
:grin:Gottostopshopping
Registered Shopper
With regard to to alpha h mask duo - did anyone receive a duo or have all deliveries been solo's? I am still waiting for mine and just want to be prepared!
maymorganlondon
Registered Shopper
- Joined
- Mar 21, 2015
- Messages
- 10,346
I didn't get up early enough this morning to go get mine from the post office.... going to try Monday morning, or Wednesday evening.
