Hi all,
Please excuse my rushed introduction, I hope you are all well.
I used to be on here a few years just after OneTV ripped me off and YES I still haven't heard anything back from them regarding the £80 they owe me for a grill I ordered.
Anyway that's gone I know.
To get to the topic, I bought the mentioned drill bit set quite a while ago with a 'lifetime guarantee' should owt break etc etc.
Cunning me made sure I kept hold of that little important piece of paper so that when or 'if' I broke a drill bit I could get a replacement very easily with no hassle...(so they said).
Anyway second time of using one (the smallest one) it broke at the tip. So sent my handling charge off (£4.95) with broken bit to the company Zoom Media Ltd. in Skegness, Lincs. and waited for my replacement.
I waited week after week until I rang the company who was responsible..."number not recognised" was the reply. My cheque hadn't been cashed either.
After two lengthy calls to the IW CS and email (fruitless) I eventually received my replacement but it took over 6 weeks, sent in a plain brown envelope and no comp slip or company details. The postmark was Dorset though, which apparently is nowhere near Skegness.
So if you do take advantage of the 'Lifetime Guarantee' remember it could take a Lifetime to get any replacement.
Needless to say this is the final straw, (Oh I have others) and I am finished with IW.
Cheers,
Ian