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I heard John last night saying there had been a request for moonstone and some earrings and pendant were put on, I think it is good how they listen to what people want to see and buy(think John is one of the few presenter that do this thought, wish more did). Did you get anything nice Miss...

Hiya Tabs, that's a lovely rubellite ring you have got there, really good colour, thinks it's be worth the wait hasn't it, enjoy wearing it!

So sorry Rosylee you have had the problem but you're not the only one that this has happened to quite a few threads on here about this problem (amongst others)as lots of problems with their ordering system (which I have found out to my disadvantage) I have missed out because of this problem also...

Thank you everyone for replying to my question x Hopefully I will receive vouchers in the next few days then, hope everyone who's still waiting for the vouchers also receives theirs soon also:1:

Anyone received £5 promo vouchers yet? Hi everyone, has anyone received there £5 promo vouchers that gemstv where giving away with each order (per day) about a month ago yet! I had a couple of orders (xmas pressie) and still not received them yet, of course can't get through to customer...

Oh sorry MissMagpie that you are having problems with getting the ring you wanted (I too have experience quite a few problems infact I placed an order for a bracelet on the web also then stock was removed from basket because they over allocated stock and sold it to someone else after my...

A message comes up when you are near your basket maximum value of £500 to let you know to check out as you won't be able to add further purchases I was told by customer services that basket limit was fixed at £500 but you should be able to put in 1 item up that value or very near to that value...

Hi, the basket maximum value is £500 so don't know how somebody has put something in at a higher value, I've bought quite a few items and was told by customer services that it's a standard amount whether you have bought from them before or not

Hi Mam if you order hasn't been dispatched yet then you can cancel the order by ringing there customer services telephone number and not be charged at all, sorry I don't know about refusing delivery as never done this before but please be aware the rocksandco are taking a very long time a...

Hi Melusina I sent a faulty item back just over 2 weeks ago still waiting for refund and also refund for return postage which they said they would refund immediatley (which they haven't) rang up today and was told there was a backlog in dealing with refunds and to give it another week (and ring...

Hi Tabs, really pleased you have been able to arrange another ring which one have you gone for ? do you the item number to share with us all please Delivery is also another thing that I have found is random sometimes only 2 days and has been as long as two weeks on some of my orders, hope you...

Hi I personally think the first one is the better one saw it earlier on today and it looked really lovely, lucky you!

Hiya Meeshoo no you are not the only one having problems buying on the web I too have had this message (only happening to me randomly started a few days ago)must be yet another problem with their IT system begining to wonder if there can be any more problems, they aren't making easy for us to...

Oh Tabs I'm so sorry that this situation hasn't been resolved happily for you as I have said before I have had that many problems with them and feel as though enough is enough also at the moment so can understand exactly where you are coming from over this seems to be a bit of pot luck (I don't...

Well done Klos on your purchase it looks a really, really lovely pendant,love the colour and design

Hiya Tabs I saw the rubellite ring on the tv and it looked a really nice ring and rubellite looked a really good colour (I just love rubellite). Haven't seen the zircon ring but good price for ct weight but think the gold weight is a bit on the low size though.

Hiya Tabs, sorry to hear of your problems on rocksandco I too have had the same problem last weekend with a multi gem bracelet item went in basket even said my name on tv - did I get it NO the same message as you had came up in my basket even thought bracelet had been in basket for just over an...

It's one of the producers that's on at the moment - Lee think his name is don't know why he was on though, like you say Jacqualina thought gems 2 wasn't on till 2pm maybe it's because they are trying to get extra sales with it getting near xmas

Yes Lynda Tony now works for the other rocks jewellery company (rockstv) and is there customer services manager

Yes I remember him also Lexxy wasn't he a manager and did the odd bit of presenting? come on who ever's in the know, pretty please let us know who it is for sure (really pity it isn't Steve A though really liked him)