M
Meeshoo
Guest Shopper
..... try a bit harder to win back old customers? :49:
I spotted something last night (for the first time this year) and bought it via a PS. To make the most of the free P&P I asked if I could add a pair of earrings. The PS gave me a price of £129 (the price they'd sold at before). I decided to wait until today to make up my mind.
Phoned CS today and asked if they could be added to my order and was told they'd be £149! I explained I'd already been quoted £129 but they stood fast and said "sorry, but we can't sell them for that"!!!
My response? Fine. Cancel the order I made last night as well then. Bye! So GemsTV just lost an order for over £220. How stupid are they?
I can't believe how awful GemsTV have become. What's happened? Oh well, their loss. I've got 3 orders arriving from RocksandCo so I don't care :18:
I spotted something last night (for the first time this year) and bought it via a PS. To make the most of the free P&P I asked if I could add a pair of earrings. The PS gave me a price of £129 (the price they'd sold at before). I decided to wait until today to make up my mind.
Phoned CS today and asked if they could be added to my order and was told they'd be £149! I explained I'd already been quoted £129 but they stood fast and said "sorry, but we can't sell them for that"!!!
My response? Fine. Cancel the order I made last night as well then. Bye! So GemsTV just lost an order for over £220. How stupid are they?
I can't believe how awful GemsTV have become. What's happened? Oh well, their loss. I've got 3 orders arriving from RocksandCo so I don't care :18: