I have to say that I have found virtually all of my QVC deliveries have arrived within, and often well within their stated timescale, and in the 2 cases where something didn't appear they dealt with it immediately. Ideal World are VERY different - delivery is very hit or miss, their estimated delivery time statements often a work of fiction: my two most recent complaints about items going missing were shockingly handled, and it wasn't till I threatened them with my credit card company that they decided to listen to me. I was expected to wait 30 working days in total (and remember the only thing they always do very quickly is take the money from you!)before they would send out a complaint form, and their CS lied about taking action. The parcels were being delivered by Parcelnet (and I have a super local courier, so the problem wasn't there) so with the tracking system in place it would have been very easy for them to check the order status. I think I have finally cured myself of shopping with them!! Maybe they should look at what's happening in the big wide world, and take a look at their CS.