Meeshoo
Registered Shopper
- Joined
- Feb 2, 2010
- Messages
- 946
I've just checked out a pair of gold and diamond earrings for £149. When I got the confirmatory email I noticed that I've been charged £150 plus P&P.
I phoned customer service because thought a mistake had been made because with gold items you get free authenticity cards. Was told that yesterday the rules changed and now you have to pay for authenticity cards for ALL items.
I explained that when I checked out, it clearly states that the cards are free with gold items - and did a test to make sure I wasn't going barmy - see second bullet point of screen print below.
The CS Agent agreed to refund me the money and okay, it's only £1 but why on earth isn't this made clear up front and why on earth can't the wording be changed at the same time? Anyway, I've reported this to GemsTV so let's hope the change to wording is actioned and it's made crystal clear what you're paying for. If you have multiple gold items and were blissfully unaware of this change you could end up paying a few quid when you may not want to.
Why do the rules keep changing? :taphead:
I phoned customer service because thought a mistake had been made because with gold items you get free authenticity cards. Was told that yesterday the rules changed and now you have to pay for authenticity cards for ALL items.
I explained that when I checked out, it clearly states that the cards are free with gold items - and did a test to make sure I wasn't going barmy - see second bullet point of screen print below.
The CS Agent agreed to refund me the money and okay, it's only £1 but why on earth isn't this made clear up front and why on earth can't the wording be changed at the same time? Anyway, I've reported this to GemsTV so let's hope the change to wording is actioned and it's made crystal clear what you're paying for. If you have multiple gold items and were blissfully unaware of this change you could end up paying a few quid when you may not want to.
Why do the rules keep changing? :taphead: