M
Meeshoo
Guest Shopper
*** W A R N I N G ***
Yesterday I was mooching round the Rocks & Co website and found some Brazilian Rubellite - do you recall Tony saying how it was impossible to get now? So I wanted to look at the details but it wouldn't let me look at them -the window wouldn't open - so I put it in my basket to see if I could look at it from there. That worked and the window with more details opened up.
AT NO POINT DID I CHECK IT OUT OR ENTER MY CREDIT CARD DETAILS.
Why would I? I don't buy from Rocks and Co. and I certainly don't need any Rubellite.
This morning I got an email saying that my order has been dispatched and the money taken from my credit card. Over £200!!!!
I've just spoken to their CS team who said "don't know what's happened, you placed this order on 23rd October". I explained that there's no way that I placed the order on that date. I haven't been on their website for ages and it was only yesterday that I put it in my basket.
She said she would look into and come back to me. She did phone back within 10 minutes. They have no idea what's happened but have agreed to cancel the dispatch and refund my card. I have asked them to delete all my card details from their website as quite clearly I don't want my card being authorised without me knowing about it.
So please be careful. Don't leave anything in your basket overnight, even by accident. This may just be a glitch but it can be an expensive glitch and has caused much hassle today.
Yesterday I was mooching round the Rocks & Co website and found some Brazilian Rubellite - do you recall Tony saying how it was impossible to get now? So I wanted to look at the details but it wouldn't let me look at them -the window wouldn't open - so I put it in my basket to see if I could look at it from there. That worked and the window with more details opened up.
AT NO POINT DID I CHECK IT OUT OR ENTER MY CREDIT CARD DETAILS.
Why would I? I don't buy from Rocks and Co. and I certainly don't need any Rubellite.
This morning I got an email saying that my order has been dispatched and the money taken from my credit card. Over £200!!!!
I've just spoken to their CS team who said "don't know what's happened, you placed this order on 23rd October". I explained that there's no way that I placed the order on that date. I haven't been on their website for ages and it was only yesterday that I put it in my basket.
She said she would look into and come back to me. She did phone back within 10 minutes. They have no idea what's happened but have agreed to cancel the dispatch and refund my card. I have asked them to delete all my card details from their website as quite clearly I don't want my card being authorised without me knowing about it.
So please be careful. Don't leave anything in your basket overnight, even by accident. This may just be a glitch but it can be an expensive glitch and has caused much hassle today.