- Joined
- Jun 24, 2008
- Messages
- 38,051
Tweakd By Nature TSV 24/04/24
I sent them a message through their website mentioning overselling etc and they phoned me yesterday. I do feel like the customer service is usually very good, have had the odd jobsworth though! Essentially was told that they do not have stock of the item and are waiting for it to come in, but if it exceeds 30 days my order will be cancelled. Frustrating as it should have been in stock when it was purchased as we were told no advanced orders etc...QVC last week the website and even Qcut was having massive problems. I know I tried to buy a diamonique ring with the 20% off code phoned CS and turns out it was on awaiting stock so could not use. Then found another one on clearance and could not pay for the ring even tried Qcut, ended up having to phone CS again, and they said the website was having major problems. The weird thing was when I did manage to get into my orders it shows the ring was showing twice and one said cancelled by the customer. No, it would not let me pay!
costalcabana, I would phone CS and find out what is really going on.
This is what I was told when I ordered 2 pairs (each different colours) of the Sketchers TSV last year sometime. Definitely overselling which is totally wrong.I ordered the TSV Block Blitz weed killer which was due to be delivered within 5 working days. However, I received an email to say that my order had been delayed and I had the option to cancel it. I rang CS and was told that they hadn’t got enough stock and so it was now on advanced order and was due in a few weeks (early June.) I said that they shouldn’t have accepted orders when they knew they couldn’t be fulfilled and the CS woman agreed with me.
I already have some weed killer but ordered the BB one to try it out. If I had to wait until June then the weeds would be like triffids, so …… I cancelled my order.
So many items seem to be on advanced order nowadays that it’s getting a bit ridiculous and, needless to say, other customers will probably source items elsewhere like I do because they arrive the next day or within a couple of days.