caretodiffer
Registered Shopper
On 6.10. 15, I ordered a Ronen Chen silk scarf at a reduced price of £53.55 . When it came, it did not warrant the price, it looked like something you could pick up from a bargain basket at an Indian bazaar and it had threads pulled and altogether , not an item to be sold at that price.:mysmilie_10:
I rang customer service and a nice lady promised to send me a return slip .
I had waited a few days for the return slip to arrive and then I forgot about it for a few days.
Today I rang again to remind them and this person asked why I wanted to return it, when I explained, saying I had not received the promised slip, she told me that the 30 days MB is over.:headbang: (what has that to do with a faulty item, the slip not been sent and I had rung them well within the 30 days!!)
She said, " just this time I will send you a slip" Her tone was as if she did not believe I had rung them earlier and she was doing me a big favour.:mysmilie_51:
That really got me mad. :devil:
I told them it was not my fault if they they had forgotten to send me the slip, or had not made a note about it.
I also said I did not like her tone! :mysmilie_10:
I asked for her name and all at once her attitude changed:wink:
I told my OH about the CS person, expecting some sympathy :mysmilie_853:....all I got was," how many times have I told you not to order anything from QVC !"
I will think twice before ordering anything from them again.
Anyway, I feel better now after all the ranting , thanks :mysmilie_508:for listening
I rang customer service and a nice lady promised to send me a return slip .
I had waited a few days for the return slip to arrive and then I forgot about it for a few days.
Today I rang again to remind them and this person asked why I wanted to return it, when I explained, saying I had not received the promised slip, she told me that the 30 days MB is over.:headbang: (what has that to do with a faulty item, the slip not been sent and I had rung them well within the 30 days!!)
She said, " just this time I will send you a slip" Her tone was as if she did not believe I had rung them earlier and she was doing me a big favour.:mysmilie_51:
That really got me mad. :devil:
I told them it was not my fault if they they had forgotten to send me the slip, or had not made a note about it.
I also said I did not like her tone! :mysmilie_10:
I asked for her name and all at once her attitude changed:wink:
I told my OH about the CS person, expecting some sympathy :mysmilie_853:....all I got was," how many times have I told you not to order anything from QVC !"
I will think twice before ordering anything from them again.
Anyway, I feel better now after all the ranting , thanks :mysmilie_508:for listening