joyla
Registered Shopper
did anyone try to buy the coffee beans on the 1st of October?
Well, unfortunately I did and this story unfolded-
They took the money and I tracked the order on their web site -all seemed to be OK untill almost two weeks later when the order was deleted and no beans arrived!
I was fuming by this time and rang the "amazing" customer services who claimed to be totally mystified by the disappearing beans and offered a refund and a new order- well, here we go again! they took the money and I watched the web site in anticipation-then it happened all over again the beans disappeared! and yours truly was out of pocket, yet again.
I rang them of course and complained as strongly as I dared but there's no offer of compensation from IW for keeping my cash twice over and no explanation and no refund for the phone calls.
So never again IW! but did anyone else get these beans? please tell me
Well, unfortunately I did and this story unfolded-
They took the money and I tracked the order on their web site -all seemed to be OK untill almost two weeks later when the order was deleted and no beans arrived!
I was fuming by this time and rang the "amazing" customer services who claimed to be totally mystified by the disappearing beans and offered a refund and a new order- well, here we go again! they took the money and I watched the web site in anticipation-then it happened all over again the beans disappeared! and yours truly was out of pocket, yet again.
I rang them of course and complained as strongly as I dared but there's no offer of compensation from IW for keeping my cash twice over and no explanation and no refund for the phone calls.
So never again IW! but did anyone else get these beans? please tell me