I don't know if this is more commonplace than I realise as I don't shop with lots of different online retailers, but apparently Asos are warning that if they notice someone is ordering and returning "loads", they may deactivate the account. Sound familiar? Wonder if they are better than the Q at recognising that some returns are for reasons other than the customer changed their mind (eg item damaged, incorrect, etc).
Asos may also deactivate an account if they suspect a customer is actually wearing and then returning goods. I bet they are definitely better at checking items before sending them out to other customers! QVC could maybe take a leaf out of their book on that one.
The company's note to customers, sent this week, states: "If we notice an unusual pattern of returns activity that doesn't sit right: eg we suspect someone is actually wearing their purchases and then returning them or ordering and returning loads - way, waaay more than even the most loyal Asos customer would order - then we might have to deactivate the account and any associated accounts. If this happens to you and you think we've made a mistake, please get in touch with customer care and we'll be happy to discuss it with you."
More about it below. Note the reference to the "snap and send back" trend, where customers buy loads of clothes to put on, photograph themselves, then post the pictures on Instagram, etc, before returning them. Do you think that's what lots of QVC customers are doing with their Marla Wynne and Nina Leonard outfits, and that's why others are receiving their purchases with "stains"?
:mysmilie_11:
https://www.bbc.co.uk/news/business-47820387
https://www.dailymail.co.uk/femail/...olicy-crack-serial-wear-return-offenders.html
Asos may also deactivate an account if they suspect a customer is actually wearing and then returning goods. I bet they are definitely better at checking items before sending them out to other customers! QVC could maybe take a leaf out of their book on that one.
The company's note to customers, sent this week, states: "If we notice an unusual pattern of returns activity that doesn't sit right: eg we suspect someone is actually wearing their purchases and then returning them or ordering and returning loads - way, waaay more than even the most loyal Asos customer would order - then we might have to deactivate the account and any associated accounts. If this happens to you and you think we've made a mistake, please get in touch with customer care and we'll be happy to discuss it with you."
More about it below. Note the reference to the "snap and send back" trend, where customers buy loads of clothes to put on, photograph themselves, then post the pictures on Instagram, etc, before returning them. Do you think that's what lots of QVC customers are doing with their Marla Wynne and Nina Leonard outfits, and that's why others are receiving their purchases with "stains"?
:mysmilie_11:
https://www.bbc.co.uk/news/business-47820387
https://www.dailymail.co.uk/femail/...olicy-crack-serial-wear-return-offenders.html