A rather long post I've copied from somewhere else. It makes you think.
This is a (long) PSA from a Postie.
Please, give us (and any delivery person) a break, cut a little slack and have some compassion and understanding. We are ALL physically exhausted and yet, with a smile on our face we leave the office, usually after several hours of hell prepping and sorting, to bring you your mail and your parcels.
EVERY. SINGLE. DAY.
I don't know one Postie who isn't about ready to break down, some of us already have, and yet we bring you your stuff
EVERY. SINGLE. DAY.
We've been under pressure since April, you've probably heard us moan that it's "been like Xmas" since then, well guess what? Now It IS Xmas on top of "being like Xmas".
We've just had black Friday and Cyber Monday, the deals are still flowing, the parcels keep coming in. And guess what? We bring them to you,
EVERY. SINGLE. DAY.
Sure, some days they may not arrive 12 hours after you placed that order, sometimes they may get held up for a few days, I can assure you that it's not because we're slacking, it's that there are not enough hours in the day, and not enough Posties to complete.
There comes a point, usually around the tenth hour, that you decide, "you know what, I should have finished four hours ago, I've walked 10 miles, I'm cold, I'm wet and I haven't had a break, I'm done for the day". We hate taking stuff back, we have to scan it all back in, we have to prep it again the next day, we have to load it into our van again, this time alongside today's parcels and mail.
But you know what? We'll still attempt to bring it to you
EVERY. SINGLE. DAY.
Not going to be in? Set a safe place to leave it, we still HAVE to knock, it's policy, but at least we maybe won't wait for 60 seconds knocking several times, for you to not answer. It's only a minute right? But over the course of a day we'll spend several hours standing, staring at a door that isn't going to open.
But we'll be back,
EVERY. SINGLE. DAY.
I'm sure some of you must think that we only do your street, the way you talk to us when we're an hour "late", most of us have 400-500 calls on our walks. Your parcel and mail are just as important as anybody's, but they are not more important (unless it's a Special Delivery). We treat all mail with equal urgency, with the one exception that if you're rude to us often enough then you cannot expect us to care all that much about getting to your property, we'll get there when we get there, and we'll get there
EVERY. SINGLE. DAY.
Even though none of us want to be doing this right now, even though we have an overwhelming, terrifying, amount to do, even though we get berated and abused daily, we'll still be out, we'll still be checking on Mrs Morris, we'll still ask Mr Lambert how his greenhouse extension is coming along, or how Miss Smiths hip is, or if Mr Johnson has been able to get hold of his grandkids, we'll still give your dogs a cuddle, we'll smile, we'll chat, we'll notice when somethings wrong and we'll bring you your stuff and we'll do it
EVERY. SINGLE. DAY.
Because this is more than a job, it's a way of life. It's a public service. We might be struggling, but we still care.
Here's some simple rules to make everyone's lives better:
- Thank your Postie. I hear a thank you probably 150 times a day, each one is special.
- If you think you should have a parcel, ask nicely. We may well have it in our bag/van/trolley, but amongst the other 500 we might have misplaced it or forgotten. We'll look if you're nice, unlikely if you're rude.
- If you've got a wreath on your door knocker then don't expect us to use it. Likewise if you have decorations covering your letter box don't expect mail.
- If your door isn't easily accessible, is blocked or looks dangerous we won't come to your door. Company policy as well as common sense.
- Please keep your dogs away from us unless WE know them. There are, on average, 7 serious dog attacks on Posties every day. Don't make us a statistic because "oooooooOoOOOHhh, he's fine with the other guy".
- Offer us a biscuit or a drink. We'll say no, we absolutely don't have time, but we'll smile for the rest of that loop that you cared enough to offer.
- Remember that we're human. We have feelings, we have bad days, we may have just been screamed at because somebody's tracked 48 arrived after only 36 hours and they expected it yesterday. Don't be that person that makes our whole day stink.
- Just don't be a ****. We're trying, honestly, we're trying, but we're so, so tired!