I mentioned I ordered some ankle boots from Clarks last week, estimated for delivery today. Well they were making really good progress on Hermes tracking until noon on Saturday when it got a yellow triangle with an exclamation mark saying my parcel was now slightly delayed but would be on the move in 24 hours. No updates since then. Now I want these so I can start to walk without using the air cast boot!!! And I have no patience. So I rang Clarks and explained, and said I know it was probably a bit early to chase but could they investigate please? But instead the woman I spoke to said she will send a replacement pair for delivery tomorrow. I have received the order confirmation. If two pairs turn up, send one back as a free return. So easy and helpful. So unlike the Q!!!!!