QVC you have got to get your ordering systems sorted. Last night the fact it didn't work cost you two orders. Not much I guess but imagine that across potentially thousands of people trying to order. I finally decided late in the evening to go for the TSV and headed to the website. Several times over a period I tried to order but kept getting a message box that said "????Err_SOLDOUT????" even though the product clearly hadn't as it was being shown on air. I even tried a couple of times on Q-Cut but that didn't work properly either. Eventually I had to endure a 20 minute wait to speak to an operator and in that decided that I'd rather not bother. I still had to check with them that the failed orders hadn't been placed and when it was mentioned that the website and Q-cut weren't working I was met with silence. So that's how you win customer service awards is it? Not wanting to give up, I tried just after midnight on Q-cut again. This time the order would have gone through but after I listened all the way to the end of my order summary the price had already gone back up to over £60 so I cancelled it right away. Not impressed. I appreciate the TSV has a definite cut-off point but it does bug me when they take items off easy pay or special offer the moment the show ends. I rarely watch shows as they air, choosing instead to record them and watch at a more convenient time to me. I'll then attempt to place an order but cancel it when I discover the price has changed or there are no easy pays etc.
I've been a customer for years so sort of know what to expect at times but experiences like this would really put me off if I was a new customer.
I've been a customer for years so sort of know what to expect at times but experiences like this would really put me off if I was a new customer.
