Need to keep this thread going :mysmilie_13: so posting a bin lid alert, and I quote:
"Great service from the CS team today. I returned an item and had asked for another size but was given a refund instead. Unfortunately the top is no longer at the event price but a call to customer service andd a replacement is on its way at the event price. No fuss. Now that is why I shop with Q"
So, said bin lid is really pleased because CS cocked up and refunded her instead of exchanging the item as she requested (not the first time I've heard that complaint), resulting in her having to phone them up to rectify it and give her the price she should have got in the first place...HUNH?!?!?!?!