I wonder if anyone can help me. Ages ago I bought a Toshiba Journe Scan hand held thingamabob. Used it a few times then put it away. Trying to use it again and no matter what I do it only scans one third of the photograph. Tried looking online and can't find anything to help. Have cleaned and calibrated it but no joy. I will be eternally grateful if anyone has any ideas. Thanks :wink:
Scanner Help
- Thread starter teessvee
- Start date
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iloveshopping
Registered Shopper
- Joined
- Jan 26, 2012
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I googled 'toshiba journe scan' and followed a link to the Fixya website. My toshiba journe scan (4 x 6) is only scanning about a third of an image, help!
Someone had posted solution below:
'Prescan. Set can area. Scan'.
Otherwise you could try QVC customer services.
Someone had posted solution below:
'Prescan. Set can area. Scan'.
Otherwise you could try QVC customer services.
Gem Genie
Registered Shopper
I think you need to insert the white card that came with it and re-calibrate.
Will go look at that now THANK YOU :happy:
I have tried it a few times and nothing happens. It's amazing how leaving things in the box breaks them :doh:
Gem Genie
Registered Shopper
I can't put my hand on my instructions at the minute but let me look for them over the next day or two and I shall get back to you.
Thank you so much. If we have the same one, the troubleshooting questions in the manual don't mention that problem. I just don't understand how it can sit in a box and then not work so annoying.
I had exactly the same problem and as it was within 12 months of purchase I sent it back and got a full refund. I didn't bother with a replacement as I only wanted to scan photographs, so now I just use my normal all-in-one printer for scanning.
Oh No so you reckon it's dead then? Damn I have 12 huge photo albums I wanted to scan in.
I think you could be right. Looks like I will have to move the printer and get started then :nod:
Loveinamist
Registered Shopper
Found this on a forum:
It is the problem of software
http://driverwhiz.com/drivers-en?br...-90000001160&gclid=CMaMoL64qKQCFcRR6wod5jQz4A
follow the link and instal the software your problem will be solved
http://www.justanswer.com/video-cam...-problems-scanning-photos-toshiba-journe.html
It is the problem of software
http://driverwhiz.com/drivers-en?br...-90000001160&gclid=CMaMoL64qKQCFcRR6wod5jQz4A
follow the link and instal the software your problem will be solved
http://www.justanswer.com/video-cam...-problems-scanning-photos-toshiba-journe.html
Last edited:
So the problem is in my computer not the scanner then? I am open to try anything at this point as it was about to go in the bin thank you Loveinamist :grin:
Loveinamist
Registered Shopper
Hope it works teessvee.
Sdaly not it was one of those things that says it can fix all and it was only £30 to register. Have been trying to email Toshiba but the contact page keeps crashing. Looks like I will just have to use my printer. Thanks to all who tried to help:clapping:
Just an update for anyone wondering. I eventually got the email for Toshiba from QVC who refused to do snything about it. Wrote to Toshiba who said it was down to QVC, QVC said it was nothing to do with them. So neither company want to help and I am left with a £70 piece of crap that worked once and died. I have replied to them both and told them exactly what I think of them. So angry but what can you do :down:
iloveshopping
Registered Shopper
- Joined
- Jan 26, 2012
- Messages
- 3,646
Try setting it up on a friends pc from scratch. Just in case it is a registry setting problem
Gem Genie
Registered Shopper
I never did find the instructions for mine and as I haven't used it in a long time I hope the same thing doesn't happen to me.
I have since bought other "instant" scanners as I call them and they work fine.
It has puzzled me actually why this item only appeared briefly on QVC and was later replaced by the Pandigital one which took larger photographs I believe.
Makes you wonder if they were just selling off the last of a bad lot.
Sorry for your trouble.
I have since bought other "instant" scanners as I call them and they work fine.
It has puzzled me actually why this item only appeared briefly on QVC and was later replaced by the Pandigital one which took larger photographs I believe.
Makes you wonder if they were just selling off the last of a bad lot.
Sorry for your trouble.
